Description
Lumo365 is a growing Managed IT Services and Microsoft Cloud Solutions provider helping businesses across Canada modernize, secure, and manage their technology environments. We specialize in Microsoft 365, Azure, cybersecurity, endpoint management, and IT support services.
We are looking for an enthusiastic IT Support Technician (Tier 1) to join our team. As the first point of contact for our clients, you will provide exceptional technical support, troubleshoot common IT issues, and ensure customers receive timely and professional service. This is an excellent opportunity for someone who is passionate about technology, enjoys helping people, and wants to grow their career in the managed services industry.
Responsibilities
- Answer incoming support calls, emails, and service requests from clients.
- Troubleshoot and resolve Tier 1 technical issues related to:
- Microsoft 365 applications
- Outlook and Exchange Online
- Windows 10/11 devices
- Password resets and account access
- Printers and peripheral devices
- Basic networking and connectivity issues
- Teams, OneDrive, and SharePoint
- Create, update, and manage support tickets.
- Escalate complex issues to Tier 2 or senior engineers when required.
- Document troubleshooting steps and resolutions accurately.
- Provide remote support using remote access tools.
- Assist with user onboarding and offboarding activities.
- Monitor system alerts and respond to routine service requests.
- Deliver outstanding customer service while maintaining service level agreements (SLAs).
Qualifications
- 1+ year of IT support, help desk, customer service, or related experience preferred.
- Strong understanding of Microsoft Windows and Microsoft 365.
- Familiarity with Microsoft 365, Microsoft Entra ID, and Exchange Online, Defender, and RRM Tools.
- Basic knowledge of networking concepts such as DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Must be legally authorized to work in Canada.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent are considered an asset
Contacts
If you have any questions about this position or would like to apply directly, please contact us: [email protected]
To apply, please submit your resume along with a brief cover letter outlining your experience and interest in the role. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Join Lumo365 and help organizations succeed through modern workplace technology and exceptional IT support.