Lumo365

Frequently Asked Questions

Find answers to common questions about our IT services, support, security, pricing, onboarding, and how we help businesses manage their technology.

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Why Lumo365

What makes Lumo365 different from other Managed IT providers?

Lumo365 takes a proactive, business-focused approach to IT. We combine Managed IT Services, Microsoft 365 expertise, security, compliance, automation, and training to deliver technology solutions tailored to your organization’s needs.

Lumo365 provides technology consulting and Managed IT Services to businesses across Canada. Our approach combines responsive support with strategic guidance to help organizations maintain reliable, secure, and productive IT environments.

Lumo365 specializes in Microsoft 365 consulting, Managed IT Services, cybersecurity, security and compliance, cloud solutions, automation, and IT training. We help businesses optimize their technology while aligning IT with their operational goals.

Lumo365 specializes in the Microsoft ecosystem, including Microsoft 365, Azure, Microsoft Teams, SharePoint, Intune, and other Microsoft cloud technologies. We help businesses implement, manage, secure, and optimize their Microsoft environment.

Security is an integral part of Lumo365's approach to IT. We help businesses strengthen their security posture through Microsoft 365 security, cybersecurity best practices, access controls, compliance guidance, and proactive risk management.

Lumo365 provides a structured onboarding and implementation process designed to make your transition as smooth as possible. We assess your existing environment, identify priorities, address critical issues, and develop a clear plan to minimize disruption.

Lumo365 follows a security-focused approach to managing technology and business data. We help organizations implement appropriate security controls, Microsoft 365 protections, governance practices, and compliance measures to safeguard sensitive information.

Yes. Lumo365 provides Microsoft 365 consulting and IT training to help organizations make better use of their technology. We help teams improve productivity, adopt new tools, strengthen security, and get greater value from their Microsoft 365 investment.

Managed IT Services

What is Managed IT Services?

Managed IT Services is an ongoing approach to IT management where Lumo365 proactively supports, monitors, maintains, and manages your organization's technology environment. Rather than only fixing problems when they occur, we help identify and address issues before they affect your business.

Microsoft licensing is generally billed separately from Lumo365 Managed IT Services. This allows us to recommend the Microsoft licensing plan that best fits your organization's needs.

Yes. Lumo365 can work alongside your internal IT team and provide additional Microsoft 365, security, endpoint, cloud, or helpdesk expertise.

Yes. Our Microsoft-focused approach is designed to support modern hybrid and remote work environments.

Yes. We can start with the services your organization needs today and expand your managed services as your business grows.

Support availability depends on the selected service plan and your organization's requirements. Contact us to discuss your support and SLA requirements.

Managed IT Services are subject to a minimum monthly commitment. Contact Lumo365 for details based on your organization's size and requirements.

Yes. Depending on your plan, Lumo365 can manage Windows devices, Intune, applications, updates, security policies, compliance, and endpoint health.

Yes. We can assess and manage Microsoft Entra ID, MFA, Conditional Access, endpoint security, Microsoft security configurations, and other Microsoft security capabilities.

Microsoft 365 Consulting

What is Microsoft 365 consulting?

Microsoft 365 consulting helps organizations deploy, secure, and optimize Microsoft 365—from licensing and migration to adoption and ongoing support. Lumo365 provides tailored Microsoft 365 consulting services to SMBs across Canada, helping teams get more value from their technology.

Microsoft 365 consulting covers licensing, configuration, migration, security, and adoption. Lumo365 combines professional and managed services to simplify IT management, improve accountability, and help organizations get more value from Microsoft 365.

A Microsoft 365 consultant helps organizations select the right licensing, configure and secure their environment, migrate from other platforms, and deploy solutions such as Copilot and SharePoint. At Lumo365, we stay involved beyond implementation, providing ongoing guidance and optimization as your business evolves.

Moving to Microsoft 365 is an opportunity to modernize collaboration, communication, and security. Lumo365 delivers end-to-end migration services from Google Workspace, ensuring a secure, seamless transition with minimal disruption and a focus on user experience.

Lumo365 supports the full Microsoft 365 ecosystem, including Teams, SharePoint, Exchange Online, OneDrive, Intune, Purview, Microsoft 365 Copilot, and the Microsoft 365 productivity suite—helping organizations get more from every solution.

Microsoft 365 Business plans support organizations with up to 300 users, while Enterprise plans are built for larger and more complex environments. Lumo365 helps SMBs choose the right licensing based on their needs, growth, and budget.

Microsoft 365 consulting costs vary based on your organization’s size, requirements, and scope of services. Lumo365 offers flexible options tailored to your needs. Contact us for a customized quote based on your environment and goals.

Yes, Microsoft 365 can be tailored to your business needs. Lumo365 customizes workflows, integrations, and security configurations to align with your processes—helping your organization work smarter and more efficiently.

Organizations across industries—from legal and healthcare to education, real estate, publishing, and sales—can benefit from Microsoft 365 consulting. Lumo365 delivers tailored solutions designed around the unique needs and workflows of each business.

Yes, we provide ongoing Microsoft 365 support and maintenance to keep your environment secure, up to date, and performing at its best. Our services include user support, monitoring, proactive issue resolution, and continuous optimization.

We offer comprehensive training sessions tailored to different user roles within your organization. Our training covers essential Office 365 applications, best practices, and tips to maximize productivity. We also provide resources for continuous learning and support.

Microsoft 365 Consulting

What are Managed Cybersecurity Services?

Managed Cybersecurity Services are ongoing outsourced security monitoring, threat detection, and incident response delivered by a third-party provider. Instead of building and staffing an internal security operations center, organizations partner with a managed security services provider to protect their environment around the clock. We delivers Managed Cybersecurity Services for SMBs across Canada through our EDR/ MDR services.

A Cybersecurity Risk Assessment provides a comprehensive evaluation of your organization's security posture, helping identify vulnerabilities, security gaps, and potential risks across your users, systems, devices, and data. The assessment delivers clear, prioritized recommendations to reduce risk and strengthen your security strategy. As a starting point, we offer a complimentary Cybersecurity Assessment and detailed report to help you understand your current security and compliance readiness.

A Managed Security Services Provider (MSSP) delivers continuous cybersecurity monitoring, threat detection, and incident response to help protect your organization from evolving cyber threats. By partnering with an MSSP, businesses gain access to enterprise-grade security expertise, tools, and protection without the cost and complexity of building an in-house security team.

An internal IT team focuses on the day-to-day management and support of your technology environment, while a Managed Security Service provides specialized cybersecurity expertise, continuous monitoring, threat detection, and incident response.

Everyday Technology is the foundation that keeps your business running smoothly. It includes Microsoft 365, managed IT services, cybersecurity, cloud infrastructure, device management, and end-user support. These are the essential systems your employees rely on every day to stay productive, collaborate effectively, and serve customers. We manage, maintain, and secure this technology foundation so your team can focus on growing the business instead of dealing with IT issues.

Yes, We provide hands-on support to help keep your technology secure and running smoothly. Whether you need assistance with deployments, troubleshooting, security assessments, compliance reviews, or incident response, our team is available to provide expert guidance and practical solutions tailored to your business.

We help businesses meet regulatory requirements such as HIPAA, PIPEDA, GDPR, and industry-specific compliance standards.

Traditional security tools focus on preventing threats, while Managed Security Services focus on continuous monitoring, threat detection, and rapid response. Instead of simply relying on tools to block attacks, we actively identify suspicious activity, investigate threats, and take action before they impact your business.

If an incident is detected, we act immediately to contain the threat, limit impact, and begin remediation. We keep you informed throughout the process and help restore systems safely. After resolution, we review what happened and recommend improvements to reduce future risk.

Through our partnership with BrainStorm, we deliver comprehensive Security Awareness Training designed to help employees recognize, avoid, and report cyber threats before they impact your business.

Migrate to Microsoft 365

How long does a Google Workspace migration take?

Migration timelines depend on the number of users, data volume, and migration complexity. During our assessment, we provide a detailed migration plan tailored to your environment.

Most data is migrated before cutover using a staged migration approach, helping minimize downtime and disruption.

Yes. We migrate Google Drive and Shared Drives to OneDrive and SharePoint Online, including file structures and permissions where supported.

Yes. We use secure migration platform and follow Microsoft 365 security best practices throughout the project.

Absolutely. We provide validation, troubleshooting, user support, and Microsoft 365 onboarding assistance after migration completion.