Lumo365
Frequently Asked Questions
Find answers to common questions about our IT services, support, security, pricing, onboarding, and how we help businesses manage their technology.
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Managed IT Services
What is Managed IT Services?
Managed IT Services is an ongoing approach to IT management where Lumo365 proactively supports, monitors, maintains, and manages your organization's technology environment. Rather than only fixing problems when they occur, we help identify and address issues before they affect your business.
Is Microsoft licensing included?
Microsoft licensing is generally billed separately from Lumo365 Managed IT Services. This allows us to recommend the Microsoft licensing plan that best fits your organization's needs.
Can you support businesses with an existing IT team?
Yes. Lumo365 can work alongside your internal IT team and provide additional Microsoft 365, security, endpoint, cloud, or helpdesk expertise.
Do you support remote employees?
Yes. Our Microsoft-focused approach is designed to support modern hybrid and remote work environments.
Can I start with Microsoft 365 management and add other services later?
Yes. We can start with the services your organization needs today and expand your managed services as your business grows.
Do you provide after-hours support?
Support availability depends on the selected service plan and your organization's requirements. Contact us to discuss your support and SLA requirements.
Is there a minimum monthly commitment?
Managed IT Services are subject to a minimum monthly commitment. Contact Lumo365 for details based on your organization's size and requirements.
Can you manage our devices?
Yes. Depending on your plan, Lumo365 can manage Windows devices, Intune, applications, updates, security policies, compliance, and endpoint health.
Can you help improve our Microsoft 365 security?
Yes. We can assess and manage Microsoft Entra ID, MFA, Conditional Access, endpoint security, Microsoft security configurations, and other Microsoft security capabilities.